Why Is My Subaru App Not Working (Problems & Solutions)

As the demand for seamless connectivity increases, car manufacturers have also found ways to make driving safer and more convenient.

Subaru, being among the best vehicle brands, now offers an app that allows drivers to access all important services on the go.

If you have challenges connecting to the app, you may find yourself asking, “My Subaru app not working on iPhone. What do I do?”

In such a situation, it is important to find an immediate solution in order to avoid any inconveniences on the road.

There are various factors that can prevent your Subaru app from working properly.

But regardless of the problem, it is easy to fix most of your Subaru app glitches even without seeking professional help.

Subaru App (What & Why)

My Subaru App Not Working

The Subaru app is a mobile application designed specifically for Subaru car owners.

The app is like a one-stop shop that enables drivers to access various services, making their driving experience more convenient and enjoyable.

The Subaru app is available for both iPhone and Android users. Among the best features available on the Subaru app include the following;


With the Subaru app, drivers can access their favorite music playlists, podcasts, and other entertainment options while on the go.

24/7 Road Assistance

In case your vehicle breaks down while on the road, the Subaru app has a feature that offers 24/7 roadside assistance to drivers.

This feature is particularly useful for drivers who travel long distances or frequently drive in remote areas.

Seamless Navigation

If you are in a new environment, the app can direct you to the best routes to your destination.

You can also get real-time traffic updates, alternative route suggestions, and voice-guided turn-by-turn directions.

Stolen vehicle recovery

This Subaru app feature enables car owners to track and recover their vehicles in the event of theft.

The tracking system uses the car’s GPS and cellular technology to provide real-time updates on the vehicle’s location, speed, and direction of travel.

Track service history

The service history is a feature of the Subaru app that vehicle owners can use to keep track of their vehicle’s maintenance and repair history, ensuring that the car is properly maintained and running efficiently.

Why Is My Subaru App Not Working (8-Problems)

My Subaru App Not Working

With all the benefits that come with the Subaru app, you may get frustrated when the app suddenly stores working.

The issue can range from easy-to-solve problems like connectivity issues to more technical problems relating to the software.

Here are some of the issues that may prevent your app from working properly as well as the solution for each problem.

1. Internal server errors

One of the common issues that can cause the Subaru app to stop working is a network issue.

The problem normally occurs when a disruption on the Subaru server prevents the app from connecting to the server.

In case, there is an issue with the servers, there is not much you can do on your own.

Instead, it is recommended that you contact the app support team, who can take vital steps to resolve the issue and get the app up and running again.

2. An old app version

Occasionally, Subaru releases new versions of its app with updated features in order to improve the app’s efficiency.

If you are using an outdated version of the app, you may experience problems with its functionality, as it may not be compatible with the latest updates.

To fix this issue, you should check for recent updates available for the Subaru app and update it to the latest version.

3. Cache on your device

When surfing on the internet, your device saves temporary files or cache that help apps and websites load faster and perform better.

However, over time, these files can become corrupted or outdated, which can lead to problems with the app’s functionality.

If your Subaru app is not working, you may clear the cache on your device, app, or browser and restart your device to see whether it works.

4. Phone connection

The Subaru app requires a stable internet connection to function correctly. Suppose the connection is slow or intermittent, the app may not load or function as expected.

One solution to this problem is to ensure that your device has a strong and stable internet connection.

Only use the app when you have a strong data plan with good coverage.

5. White screen issue

The white or black screen issue can also cause the Subaru app to not work properly.

This problem occurs when the app fails to load or display any information, leaving the user with a blank screen.

The first step to fixing the issue is to update the app or browser you are using to the latest version.

The developers may have released an update to fix this problem or improve the app’s functionality.

If the problem persists, you may need to contact the app support team for assistance.

6. Improper use of the app

Sometimes, users may not know how to access certain features or services, which can lead to frustration and difficulty using the app.

Drivers who are still new to the app should refer to the FAQ section of the app or the manufacturer’s website.

This section provides detailed information on how to use the app and access the services you need, as well as troubleshooting tips.

7. Maintenance or downtime

The Subaru app may not work when the app is undergoing maintenance or is experiencing downtime due to system upgrades or updates.

During these periods, users may not be able to access the app’s features or services.

If you are experiencing issues with the Subaru app, it may be helpful to check the app’s official website or social media channels for any announcements regarding scheduled maintenance.

8. Device malware

Malware and viruses are malicious programs that can infect your device and cause a range of problems.

Once your device is infected with malware or a virus, it can affect the Subaru app’s ability to communicate with its backend servers or access certain features.

You can avoid such an issue by protecting your computer from malware.

For instance, you can install anti-VIRUS software that helps prevent access to suspicious websites and downloads.

You should also update your device’s operating system more frequently.

FAQs About MySubaru App

How do I connect my phone to MySubaru?

First, you need to download and install the MySubaru app from the App Store (for iOS devices) or Google Play Store (for Android devices).

The next step is to Create a MySubaru account and enter the required details, then Follow the on-screen instructions to connect your phone to your Subaru vehicle.

Once connected, you can access a range of features and services through the MySubaru app.

Can I include Starlink in MySubaru?

Yes, you can add Starlink to your MySubaru account if it is compatible with your vehicle.

How do I activate my Subaru remote start?

You can follow these steps to activate remote start through MySubaru:

  • Ensure your vehicle is properly configured for remote start.
  • Download the MySubaru app and log in.
  • Set up your vehicle for remote start
  • Start your vehicle remotely.

How do I get MySubaru to start my car?

  • Tap the Remote Services option on the home screen
  • Enter your PIN number and identify your identity
  • Select the duration for which you want the generator to run.
  • Finally, tap the “Start” button to send the start command to your vehicle.

How do I install the Subaru app?

The Subaru app is available in both the Google Play Store and the Apple App Store. You only need to download it and install and follow the available instructions to use the app.


The Subaru app is an essential tool for drivers who prioritize safety and convenience. However, as with any technology, there may be instances where the app malfunctions.

If you are in a situation where the app has glitches and you want to get solutions to the ‘my Subaru app not working, don’t despair.

Most of the issues are easy to fix as long as you know the cause of the issue.

The Subaru app has so much in store and there is no reason to let an easy-fix problem hold you back from enjoying all that this innovative tool has to offer.

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